Remember this scene from Demolition Man?
I have NEVER had as amazing an experience at Taco Bell as I just had at our local Chick-Fil-A.
Kevin has never had Chick-Fil-A. This is strange to me since I think their chicken is really, really amazing. Therefore, since we have a new CFA about 1/4 mile from out house, I volunteered to fly if he’d buy.
As I pulled into the (extremely clean and well-marked) parking lot, there were two ordering lanes open and I pulled into the shortest line. (For those that are Karma-focused, you know that this not always works out to be the fastest, but merely the shortest.)
Karma was on my side, though, and after approximately 10 seconds, I was pulling up and being greeted by a pleasant greeter over a clear sounding speaker. Additionally, they knew how to enunciate, which garnered infinite bonus points. I placed my order and at the end of my order, I was asked, “May I have your name to attach to your order?” I said, “Jeni,” and her response was, “Thank you, Miss Jeni. We’ll see you at the window with your order.”
I drove up and there was one car in front of me that left by the time I had pulled out my debit card.
As I pulled up, the window greeter was leaning out the window smiling and, before I could say anything, she was handing me my drinks and said, “Hello, Miss Jeni! Your order is being bagged right now!” I handed her my card, she swiped it in record speed, handed me my receipt and card, and a second young lady had my order ready and said, “Thank you, Miss Jeni! Enjoy your meal and have a wonderful day!”
I then pulled up about 10 feet and another young lady was under a tent handing out condiments with a huge smile on her face.
I may have mentioned this, but, WOW.
I was there a total of three minutes.
Chick-Fil-A, you are the master of fast food customer service. You have a great tasting product and you made me feel like a person instead of a sale.
If the scenario presented in Demolition Man ever comes true, Taco Bell will never survive your personal service and great smiles.