The Fast Food Gold Medal Goes To: Chick-Fil-A!

Remember this scene from Demolition Man?

I have NEVER had as amazing an experience at Taco Bell as I just had at our local Chick-Fil-A.

Kevin has never had Chick-Fil-A. This is strange to me since I think their chicken is really, really amazing.  Therefore, since we have a new CFA about 1/4 mile from out house, I volunteered to fly if he’d buy.

As I pulled into the (extremely clean and well-marked) parking lot, there were two ordering lanes open and I pulled into the shortest line. (For those that are Karma-focused, you know that this not always works out to be the fastest, but merely the shortest.)

Karma was on my side, though, and after approximately 10 seconds, I was pulling up and being greeted by a pleasant greeter over a clear sounding speaker.  Additionally, they knew how to enunciate, which garnered infinite bonus points.  I placed my order and at the end of my order, I was asked, “May I have your name to attach to your order?”  I said, “Jeni,” and her response was, “Thank you, Miss Jeni. We’ll see you at the window with your order.”


I drove up and there was one car in front of me that left by the time I had pulled out my debit card.

As I pulled up, the window greeter was leaning out the window smiling and, before I could say anything, she was handing me my drinks and said, “Hello, Miss Jeni!  Your order is being bagged right now!”  I handed her my card, she swiped it in record speed, handed me my receipt and card, and a second young lady had my order ready and said, “Thank you, Miss Jeni! Enjoy your meal and have a wonderful day!”


I then pulled up about 10 feet and another young lady was under a tent handing out condiments with a huge smile on her face.

I may have mentioned this, but, WOW.

I was there a total of three minutes.

Chick-Fil-A, you are the master of fast food customer service.  You have a great tasting product and you made me feel like a person instead of a sale.

If the scenario presented in Demolition Man ever comes true, Taco Bell will never survive your personal service and great smiles.

Thank you.


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s